- Enrollment Questions
- What is MyIHChart?
- Is there a fee to use MyIHChart?
- How do I sign up?
- Your Medical Record
- When can I see my test results in MyIHChart?
- Why are certain test results not shared electronically via MyIHChart?
- If some of my health information on MyIHChart is not correct, what should I do?
- MyIHChart For My Family
- Can I view a family member's health record in MyIHChart?
- Can I ask questions regarding a family member from my MyIHChart account?
- Can my spouse and I share one MyIHChart account?
- After I Have Enrolled
- I forgot my password. What should I do?
- Can you send me a new access code as I have lost it, let it expire or did not receive it?
- Where can I update my personal information (e.g., home address, e-mail or change my password)?
- Technical Questions
- How is MyIHChart secure?
- What is your privacy policy?
- I was logged out of MyIHChart, what happened?
- What do I need to use MyIHChart?
- My access code does not work, what should I do?
- Is my access code my user ID?
- How do I use Video Visits?
What is MyIHChart?
MyIHChart offers patients personalized and secure on-line access to their medical records that are part of the designated record set, as defined under HIPAA, which includes: medical records; billing and payment records; insurance information; clinical laboratory test results; medical images, such as X-rays; wellness and disease management program files; and clinical case notes; among other information used to make decisions about individuals.
Individuals’ Right under HIPAA to Access their Health Information
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Is there a fee to use MyIHChart?
MyIHChart is a free service offered to our patients.
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How do I sign up?
Patients who wish to participate can either self-sign up here or use the MyIHChart activation code issued during their clinic or hospital visit. If you were not issued an activation code, and are unable to complete self-sign up, you may call your primary care clinic or ask to sign up during your next office or hospital visit.
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When can I see my test results in MyIHChart?
Your test results are released to your MyIHChart account immediately without any delay as required under the 21st Century Cures Act.
Information Sharing After the 21st Century Cures Act
You should wait to access your portal if you are awaiting results of a sensitive or major diagnosis and would prefer to hear directly from your provider. Waiting to use the portal will prevent potential viewing of these results ahead of time.
Your provider can offer full context and understanding of your test results. While some results may be outside of the normal or typical levels it may not be a concern for you individually.
Your provider will address any need for action and develop any needed treatment plans. Please do not attempt to self-treat any condition without consulting your provider.
Your provider will need time to review your results and should provide you with a timeframe to hear from them. If that timeframe has passed, you should contact the location you received care to follow up.
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Your provider is able to determine under specific situations described in the 21st Century Cures Act to manually prevent the release of some test results to MyIHChart. If you are awaiting a result and have not received it in the timeframe your provider gave you, please contact your provider.
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If some of my health information on MyIHChart is not correct, what should I do?
Your MyIHChart information comes directly from your electronic medical record at your doctor's office and/or the hospital. If it appears that some information is inaccurate you can submit a Request for Amendment here. Your health information is also reviewed and updated in your electronic medical record each visit.
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Can I view a family member's health record in MyIHChart?
Yes, you can. This is called Proxy access and allows an individual to log into their personal MyIHChart account and provide another individual the ability to access/view their information. A Proxy Consent Form must be filled out and returned to one of our Health Information Management (HIM) departments to request access when it is a parent/guardian relationship; the child is 14 or older; or, if the patient is unable to provide access themselves. To receive a Proxy Consent Form, please contact the Release of Information Office at (251) 435-2286.
How to Grant Proxy Access to Your MyIHChart Account
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Can I ask questions regarding a family member from my MyIHChart account?
MyIHChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
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No, due to the sensitive nature of medical information, each adult must establish their own MyIHChart account.
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I forgot my password. What should I do?
You can click the "Forgot password" link on the sign-in page to reset your password online. If you are unable to sucessfully reset your password online, you may contact the help desk at 251-435-4357.
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Can you send me a new access code as I have lost it, let it expire or did not receive it?
Follow the same instructions that are listed under the "How Do I Sign Up" section of this page
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Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyIHChart and from the left menu, go to the Preferences section and select the appropriate option.
How to edit communication preferences.
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How is MyIHChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyIHChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyIHChart. Unlike conventional e-mail, all MyIHChart messaging is done while you are securely logged on to our website.
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What is your Privacy Policy?
MyIHChart is owned and operated by Infirmary Health System, Inc. and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyIHChart.
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I was logged out of MyIHChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyIHChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyIHChart. We recommend that you log out of your MyIHChart session if you need to leave your computer for even a short period of time.
What do I need to use MyIHChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
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My access code does not work, what should I do?
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If your access code is expired, please follow the instructions in the "How Do I Sign Up" section of this page. If you still have problems, you may contact our help desk at 251-435-4357.
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Is my access code my user ID?
No, your access code is not your MyIHChart ID or password. You will use this code only once to log into MyIHChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyIHChart the first time, you will then be asked to create your own unique MyIHChart ID and password.
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How do I use Video Visits?
- Your video visit requires a tablet, a smartphone, or a computer with a camera and microphone. It also requires a good internet connection.
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