Overwolf Support Help Center (2024)

Take me to...

  • Where to see your clips
  • Can I restore a deleted recording?
  • What is storage auto-manage?
  • How to favorite a clip
  • Where to find the video files
  • How to locate and reconnect clips
  • How to import external clips into Outplayed
  • How to create a shorter clip out of your recording
  • Help! I can't share my clips
  • How to delete shared clips
  • How to report shared clips
  • How to share clips longer than 30 seconds
  • How to record on Outplayed in force video aspect ratio of 16:9 (Remove black bars)
  • Why am I seeing Alt Tabbed on my recordings?
  • What are APM Stats?
  • Low disc space error
  • Help! Outplayed isn’t working

Where to see your clips

Once you exit the game the recording session should pop up in Outplayed. You can also view your recording sessions by clicking on the Sessions option in Outplayed:

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The filter option allows you to sort your clips according to Game & Date, Date or game. You can also filter the clips to only view clips from certain games or clips with certain events:

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Can I restore a deleted recording?

Please note that as Outplayed recordings are only saved locally to your computer, it's not possible to recover recordings once they have been deleted.

If a recording was deleted without your knowledge please check if the storage auto-manage is enabled and change the settings as needed.

You can always create a backup of your current recordings using the guide here: How to Backup and Restore your Outplayed recordings

What is storage auto-manage?

In order to avoid old clips taking space on your computer Outplayed includes an auto manage feature which will automatically delete old clips. You can manage your storage auto manage settings in the Outplayed Storage settings:

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Please note that the auto manage feature will not delete clips that are marked as Favorites.

How to favorite a clip

To mark a clip as favorite simply click on the star over your clip or CTRL+D :

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Once a clip is marked as favorite, you'll be able to easily find it in the Favorites tab:Overwolf Support Help Center (5)

Clips marked as favorite will also be protected from the auto manage feature in case you have it enabled. Outplayed will not automatically delete any clip that is marked as favorite - notice that it will be counted for the quota.

Where to find the video files

You can find the original recording files by going to the Outplayed settings and clicking on Storage:

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You can also find a specific video file by clicking on the Open Folder button over the clip:

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Please note that moving or editing these files will remove them from Outplayed.If you would like to edit these files we recommend making a copy of the original file.

How to locate and reconnect clips

Making any changes to the Outplayed Media folder or directly to the Outplayed recording files such as renaming or moving the recording files may disconnect them from Outplayed.

If the clips disconnected due to changing the Media folder and you did not record any new clips you can change the Media folder back to the previous location in order to reconnect the clips. You can then change the Media folder using this guide: How to change the Media folder location

If the recordings still appear in Outplayed as follows you can click on "locate file" to reconnect the recordings:

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Overwolf Support Help Center (9)

If the recordings do not appear in Outplayed but you still have the recording files themselves you can re-import them into Outplayed.

How to import external clips into Outplayed

Note:This option will only appear once you have recorded a new clip and marked it as favorite.

You can do so using this guide: How to favorite a clip

To import external clips into Outplayed you can press on "Import external videos" in the Favorites tab:

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Then either browse and select the clip file from the file explorer or drag and drop the clip in to Outplayed. You can select multiple recordings:

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The clips will appear in the Favorites tab:

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Please note that clips that have been imported into Outplayed will not show the game events or APM stats. This includes clips that were previously recorded on Outplayed and re-imported into Outplayed.

Imported clips will count towards your storage space as set in the Storage Auto Manager.

Note: Only MP4 files can be imported into Outplayed.

How to create a shorter clip out of your recording

Sometimes when recording a whole session or match you will want to create a shorter clip of a certain event. Clicking on “Trim clip” will let you cut out a smaller clip from the main recording:

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Once the clip is generated it will appear separately and will automatically be added to your favorites:

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You can share your epic moves on TikTok, Instagram, YouTube Shorts, Reels, Whatsapp & more by uploading the clip to Outplayed.tv!

Clicking on the "Share on Outplayed.tv" option will upload the clip to Outplayed.tv and generate a link and QR code to the clip which you can share anywhere such as Discord DMs, or scan the QR code to open the link on your mobile device:

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You can keep track of the upload process and if the clip has been uploaded successfully in the Upload Manager:

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You can also cancel an upload by clicking on the Cancel option in the Upload Manager:

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Please note that Outplayed.tv has a file size limit of 400MB.

You can check the size of your recording file by finding the recording file using the steps here: Where to find the video files.

Then right click the file and select Properties to view the file size:

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You can close Outplayed while the uploading is in progress. Don't worry, the upload will continue in the background.

Once the upload has finished processing you can either click on "Open link" to be directed to the clip on Outplayed.tv.

You can also click on the Outplayed.tv option to receive a QR code which you can scan or click on "Copy link" to copy the URL of the clip on Outplayed.tv:

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Overwolf Support Help Center (20)

Please note that uploads will only be hosted for 1 year.You can view the expiration date of each hosted recording by clicking on the share option again:

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How to upload your clips directly to Discord servers, YouTube & Reddit

Simply click on one of the share options above your clip:

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Please note that when sharing a clip directly to a platform (Such as Discord, YouTube, Reddit or Twitter/X.) You will be asked to authorize the connection with the platform. You may also be asked to log into your Overwolf account and your account on the platform in question.

Please make note of the following limitations when sharing clips:

Discord:

  • Size limit of 400MB

Youtube:

  • Size limit of 400MB

Reddit:

  • Size limit of 400MB

Twitter/X:

  • Due to changes to the Twitter/X API the option to share to Twitter/X has been disabled.
    You can upload the clip to Outplayed.TV using the steps Here then manually share the clip URL on Twitter/X.

You can check the size of your recording file by finding the recording file using the steps here: Where to find the video files.

Then right click the file and select Properties to view the file size:

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You can cancel an upload by clicking on the Cancel option in the Upload Manager:

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Please note that uploads cannot be cancelled after the clip has been uploaded successfully. To delete shared clips please follow the steps Here.

Please check if the Outplayed Upload Manager is stuck or shows any error message:

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If there was any issue uploading the file we recommend checking if your internet connection is stable or if there is anything that may be blocking the connection and then click on Retry:

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If you encounter any issues please Open a Support Ticket so we can help!

It is not currently possible to delete clips from Outplayed.tv manually. If you would like to remove a clip that has been uploaded please open a support ticket Here and include the outplayed.tv link to the clip you would like removed & your Log files.

Please note that all clips uploaded through Outplayed.tv will be automatically deleted after 1 year of hosting.

If you encounter an offensive clip being shared using the outplayed.tv link please report it so it can be removed! You can do so by clicking on the report button in the link:

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Currently the automatic sharing option in Outplayed is set to 30 seconds by default. You can change the length of the clip you are sharing from the default 30 seconds by toggling the bars on the share screen:

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Alternatively you can upload a full copy of the recording file to YouTube/other video sharing platforms manually.

You can find the full recording files using this guide: Where to find the video files

How to record on Outplayed in force video aspect ratio of 16:9 (Remove black bars)

Go to the Outplayed Capture settings, click on "Advanced Options" and enable "Force video aspect ratio to 16:9 (stretch if needed)"

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Please make sure to fully relaunch Outplayed and your game to save these changes.

Why am I seeing Alt Tabbed on my recordings?

When using the Outplayed Capture Modes Outplayed will record the game process itself. If you remove focus from the game (Such as alt-tabbing away from the game screen or clicking on something outside the game process) Outplayed will automatically pause the recording and show the following message:

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You can use the Outplayed Editor to edit out the times in which the recording is paused. It is not possible to remove the watermark itself.

If you would like to record the screen itself instead of the game process please use the Screen Recorder feature.

What are APM Stats?

APM Stats show Actions Per Minute. We count any keyboard key pressed and every mouse button click and calculate the APM based on that.

The Average is the match average and the All time avg. is the average across all your games.

You can view the APM Stats by clicking on the icon:

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Low disc space error

If your storage root folder (For example drive C: ) falls to under 200 MB of free space Outplayed will show the "Low disc space" error during the recording and stop recording. You will then be unable to record further clips with Outplayed.

In order to resolve this matter you can either delete clips, clear space in the directory or change the media folder under the Outplayed Storage settings to a folder with more available space.

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Help! Outplayed isn’t working

If you are encountering any issues with recording on Outplayed such as no clip being recorded, freezes/laggy clips or audio issues with the recording please try the troubleshooting steps in this article: Common Capture Issues

Overwolf Support Help Center (2024)

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